Shipping & Delivery

Free delivery anywhere in South Africa on orders over R 800. Orders under R 800 incur a flat R 99 standard delivery fee. Delivery handled by Bob Go (formerly uAfrica).

How does delivery work?

• Threshold: Free shipping on orders over R 800 anywhere in South Africa. Under R 800: flat R 99.
• Coverage: All 9 South African provinces. Major metros (Johannesburg, Cape Town, Durban, Pretoria, Bloemfontein, Port Elizabeth, East London, Polokwane) typically 2–3 working days. Smaller towns and rural addresses 3–7 working days.
• Tracking: Every order receives a tracking link by email and SMS once dispatched.
• Logistics partner: Bob Go (formerly uAfrica).

Order accuracy

Please make sure your mobile number, email address, and delivery address are all correct at checkout. If delivery fails because of incorrect contact information provided by the customer, the customer is responsible for any extra costs incurred.

If an order is cancelled after a failed delivery caused by incorrect customer details, we deduct 7% from the total order amount as a processing fee, or the customer can choose a full-value voucher for future orders.

Returns & return shipping

Due to the cost of express delivery in South Africa, we do not provide free return shipping. If you decide to return goods, both the original send-out and the return shipping charges are deducted from the refund. For details see our return and refund policy.

For an order that originally qualified for free shipping but drops below the R 800 threshold after partial return, a flat R 99 will be applied as the original send-out cost.

Frequently Asked Questions

Does Big5 Cookware deliver across South Africa?

Yes — delivery is available to all 9 South African provinces via our logistics partner Bob Go (formerly uAfrica). Orders over R 800 qualify for free delivery; orders under R 800 incur a flat R 99 standard delivery fee.

How long does delivery take?

Major metros (Johannesburg, Cape Town, Durban, Pretoria, Bloemfontein, Port Elizabeth, East London, Polokwane) typically receive orders within 2–3 working days. Smaller towns and rural addresses take 3–7 working days.

How do I track my order?

Every order receives a tracking link by email and SMS once dispatched from our Thaba Nchu factory. You can also visit our order tracking page at any time.

What's the free shipping threshold?

R 800. Orders over R 800 ship free anywhere in South Africa; orders under R 800 are charged a flat R 99 standard delivery.

Do you deliver outside South Africa?

Yes, we export across the African continent. For international and wholesale enquiries please email supplier@big5cookware.co.za or WhatsApp +27 60 6999 888.

What happens if my parcel doesn't arrive or arrives damaged?

Contact us within 7 days at service@big5cookware.co.za or WhatsApp +27 60 6999 888 and we will arrange a replacement or refund.

Contact

For emergency support please WhatsApp us at +27 60 6999 888 (message only). You can also email service@big5cookware.co.za for help.